The Alberta E-Future Centre's 36 e-business Info-Guides
are free documents, available in HTML & PDF, that have been
created to help small business owners understand
e-business and how to take advantage of online
The Info-Guides focus on key topics, such as
e-business planning and strategy, web site design, Internet
marketing, Internet security and privacy, selling online, and business-to-business
Selling Online Info-Guides
1) New! Selling Online | PDF 164 KB
Some of the things to consider when selling online are: development and design, electronic storefronts, and payment processing. Also security, privacy policies, taxation and duties, shipping and order fulfillment will be discussed in this guide.
2) New! Internet Payment Processing | PDF 162 KB
If you want to find out how online payment processing works, how you can implement it on your website and what other factors you will have to consider before you can accept payments online, you should read this guide.
3) New! E-Exporting | PDF 180 KB
Once your site is live, you may receive visitors and orders from around the globe. If you have never sold your products to anyone outside of Canada before, you will have various questions, such as: "What paperwork do I have to fill out?"; "How do I ship my product?"; "What taxes and duties will be charged?"; and, "How do I receive payment?"
4) New! Online Distribution and Fulfillment Strategies | PDF 169 KB
Before launching your e-commerce site, you should plan out how you’ll ship your products to customers and fulfill the sale. This guide will discuss topics such as inventory control management systems, product packaging, international shipments, and quality assurance.
5) New! Internet Auctions | PDF 161 KB
This Info-Guide is designed for beginners. It will explain how Internet auctions work and will outline the distinct advantages small business owners can gain from using online auctions to sell their products or services.
6) Attracting and Keeping the Customer | PDF 200 KB
This Info-Guide walks you through some of the marketing techniques and innovative approaches that are available to help improve customer retention.
7) Supply Chain Basics | PDF 128 KB
E-business has fundamentally changed the supply chain. This Info-Guide will help you identify ways that the Internet and e-business can be used to streamline and improve your supply chain.
8) Supply Chain Management | PDF 155 KB
One of the first steps to participating in the connected "e-conomy" is to understand how the Internet can be used to manage your supply chain.
9) Business-to-Business (B2B) E-Commerce | PDF 186 KB
Business-to-business e-commerce is the next phase in the global Internet revolution. B2B e-commerce is the largest growth area in the Internet economy, and we are still nowhere near its predicted potential. This Info-Guide details B2B requirements, opportunities, and benefits.
10) Back-End Issues in E-Commerce | PDF 134 KB
Effectively integrating online operations with regular, day-to-day operations, can greatly increase the efficiency of a business. This Info-Guide outlines some key behind-the-scenes activities that can help ensure a well-built e-business.
11) Handling E-Commerce Returns | PDF 122 KB
A whopping ninety percent of online shoppers consider quality customer service a critical factor when choosing a web merchant. To be capable of offering superior customer service it is critical that your company is able to deal successfully with product returns.
12) Shopping, Shipping and Credit Cards | PDF 171 KB
Security and privacy are some of your customers' biggest concerns when shopping online. Instilling a sense of confidence regarding your security measures can mean the difference between securing a sale and missing an opportunity. This Info-Guide examines merchant accounts, encryption, taxation, and other components involved in online sales.
13) Electronic Storefronts | PDF 144 KB
Electronic storefronts are virtual stores that can be created using only a keyboard, a mouse, and a browser. The advantages and disadvantages associated with different electronic storefronts are explored in this Info-Guide.
14) Customer Relationship Management (CRM) | PDF 161 KB
What is CRM? Simply speaking, it is the broad category of concepts, tools, and processes an organization can use to garner information and gain a better understanding of everyone with whom it comes in contact. This Info-Guide offers a more extensive definition of CRM and what it can do for you.
15) Shipping Concerns with E-Commerce | PDF 129 KB
The factors that go into ensuring an efficient shipping service are often overlooked. This Info-Guide offers advice and resources you can use to make sure you have this important e-business topic covered.
16) Cross-Cultural Considerations | PDF 187 KB
E-Business has expanded a company's potential market from Canada's 30 million people to the world's 6 billion people. While it is very important to clearly define and narrow your target market, this Info-Guide discusses some important tips and considerations when marketing to various cultures.