The Alberta E-Future Centre's 36 e-business Info-Guides
are free documents, available in HTML & PDF, that have been
created to help small business owners understand
e-business and how to take advantage of online
The Info-Guides focus on key topics, such as
e-business planning and strategy, web site design, Internet
marketing, Internet security and privacy, selling online, and business-to-business
1) New! E-Business Basics | PDF 169 KB
This Info-Guide will help you understand the concept of e-business and how e-business can improve your own business processes. You will be able to test your own e-business readiness and learn where to go for more information on getting started with e-business.
2) New! Essential E-Business Partners | PDF 176 KB
Find out who you need on your e-business team and how to work effectively with them.
3) New! Business to Business E-Commerce Basics | PDF 164 KB
This document will introduce you to the basics of B2B e-commerce from the perspective of small and medium-sized enterprises (SMEs), separating fact from fiction, with a dose of common sense thrown in for good measure.
4) New! Integrating E-Business into your Small Business | PDF 161 KB
This Info-Guide will help you identify ways to integrate e-business into your marketing and sales, operations, website, and customer relationships.
5) New! Return on Investment | PDF 165 KB
Understanding the importance of getting a return on your e-business investment is vital for success. You will learn how to measure ROI and what the expected costs of a web-based project can be.
6) New! E-Business Planning: Integrating the “E” into Your Business Plan | PDF 171 KB
This Info-Guide will outline the importance of planning in any business endeavour. It will explain how e-business activities can be readily incorporated into a typical business plan. It will teach you how to identify e-business opportunities and challenges, and integrate appropriate e-business activities into your own business plan.
7) E-Business Glossary | PDF 226 KB
Our concise E-Business Glossary will help you make sense of today's
e-business jargon. Explore over 150 essential e-business terms explained in plain English.
8) Planning Your Online Store | PDF 193 KB
There are a variety of ways for a business to set up shop online. Whether adding an e-business component to existing services or building an online store from scratch, planning provides the best way for businesses to chart their path to success.
9) Strategic Planning | PDF 195 KB
This guide will help you align your online and traditional business activities and that both support your firm's goals, objectives, and values. The Core Business Model is a model specifically designed to assist companies in developing their e-business strategy.
10) Developing an E-Business Plan | PDF 129 KB
The e-business planning process is very similar to developing a traditional business plan. The major difference, however, is that it includes the web as a new medium of communications and business.
11) Domain Name Registration | PDF 134 KB
This guide provides you with some tips on how to come up with an effective domain name and how to go about registering it.
12) E-Purchasing for Business | PDF 128 KB
The web offers professional purchasers a diverse range of online buying forums with varying levels of features, complexity and cost. This Info-guide explores different online purchasing options.
13) New! Building an Effective Website | PDF 175 KB
Learn how to plan the development of your site by analyzing your competitors and your website users, selecting the right developer and avoiding common mistakes.
14) New! Internet Marketing | PDF 221 KB
Understand how to use web development, search engine optimization, online advertising, e-mail marketing, blogs, and affiliate programs to increase traffic to your website.
15) New! Selling Online | PDF 164 KB
Some of the things to consider when selling online are: development and design, electronic storefronts, and payment processing. Also security, privacy policies, taxation and duties, shipping and order fulfillment will be discussed in this guide.
16) New! Internet Payment Processing | PDF 162 KB
If you want to find out how online payment processing works, how you can implement it on your website and what other factors you will have to consider before you can accept payments online, you should read this guide.
17) Search Engine Optimization | PDF 147 KB
How will your clients find your web site among the millions of other sites that are competing for your their attention? One very important way is through search engines and directories. Learn more about how to improve your site's rankings in the major search engines.
18) New! E-Exporting | PDF 180 KB
Once your site is live, you may receive visitors and orders from around the globe. If you have never sold your products to anyone outside of Canada before, you will have various questions, such as: "What paperwork do I have to fill out?"; "How do I ship my product?"; "What taxes and duties will be charged?"; and, "How do I receive payment?"
19) New! Online Distribution and Fulfillment Strategies | PDF 169 KB
Before launching your e-commerce site, you should plan out how you’ll ship your products to customers and fulfill the sale. This guide will discuss topics such as inventory control management systems, product packaging, international shipments, and quality assurance.
20) New! Internet Auctions | PDF 161 KB
This Info-Guide is designed for beginners. It will explain how Internet auctions work and will outline the distinct advantages small business owners can gain from using online auctions to sell their products or services.
21) Attracting and Keeping the Customer | PDF 200 KB
This Info-Guide walks you through some of the marketing techniques and innovative approaches that are available to help improve customer retention.
22) Supply Chain Basics | PDF 128 KB
E-business has fundamentally changed the supply chain. This Info-Guide will help you identify ways that the Internet and e-business can be used to streamline and improve your supply chain.
23) Supply Chain Management | PDF 155 KB
One of the first steps to participating in the connected "e-conomy" is to understand how the Internet can be used to manage your supply chain.
24) Business-to-Business (B2B) E-Commerce | PDF 186 KB
Business-to-business e-commerce is the next phase in the global Internet revolution. B2B e-commerce is the largest growth area in the Internet economy, and we are still nowhere near its predicted potential. This Info-Guide details B2B requirements, opportunities, and benefits.
25) Back-End Issues in E-Commerce | PDF 134 KB
Effectively integrating online operations with regular, day-to-day operations, can greatly increase the efficiency of a business. This Info-Guide outlines some key behind-the-scenes activities that can help ensure a well-built e-business.
26) Handling E-Commerce Returns | PDF 122 KB
A whopping ninety percent of online shoppers consider quality customer service a critical factor when choosing a web merchant. To be capable of offering superior customer service it is critical that your company is able to deal successfully with product returns.
27) Shopping, Shipping and Credit Cards | PDF 171 KB
Security and privacy are some of your customers' biggest concerns when shopping online. Instilling a sense of confidence regarding your security measures can mean the difference between securing a sale and missing an opportunity. This Info-Guide examines merchant accounts, encryption, taxation, and other components involved in online sales.
28) Electronic Storefronts | PDF 144 KB
Electronic storefronts are virtual stores that can be created using only a keyboard, a mouse, and a browser. The advantages and disadvantages associated with different electronic storefronts are explored in this Info-Guide.
29) Customer Relationship Management (CRM) | PDF 161 KB
What is CRM? Simply speaking, it is the broad category of concepts, tools, and processes an organization can use to garner information and gain a better understanding of everyone with whom it comes in contact. This Info-Guide offers a more extensive definition of CRM and what it can do for you.
30) Shipping Concerns with E-Commerce | PDF 129 KB
The factors that go into ensuring an efficient shipping service are often overlooked. This Info-Guide offers advice and resources you can use to make sure you have this important e-business topic covered.
31) Cross-Cultural Considerations | PDF 187 KB
E-Business has expanded a company's potential market from Canada's 30 million people to the world's 6 billion people. While it is very important to clearly define and narrow your target market, this Info-Guide discusses some important tips and considerations when marketing to various cultures.
32) New! Online Legal Issues | PDF 160 KB
A lot of confusion exists on how the law affects e-business. Read how contracts, legal regulations, and intellectual property may affect your online operations.
33) New! Internet Privacy | PDF 162 KB
34) New! Internet Security | PDF 163 KB
Learn about the importance of computer security on the Internet, data isolation, backup, firewalls, malicious software, encryption, and gain practical tips on how to protect yourself from security threats on the Internet.
35) Secure E-Transactions | PDF 143 KB
There are several technologies being used to help secure online transactions. This Info-Guide outlines the basic concepts of how they work.
36) Avoiding E-Fraud | PDF 128 KB
The anonymous nature of the Internet has left it vulnerable to the potential threat of e-fraud. This Info-Guide includes tips that will help you ensure that you never become a victim of e-fraud.